FAQs

+ Where are you based?

100% Australian.

We are 100% Australian and operate out of Melbourne. We started in 1995 and we continue to be an Aussie family owned and operated business.

+ Do you have minimum order quantities?

GARMENTS WITHOUT EMBROIDERY or PRINTING.

If you wish to order garments with no branding, then we have no minimums.

Please note, the only exception to this is custom made apparel.

GARMENTS WITH EMBROIDERY.

For New Orders requiring Embroidery Set Up, you will want to order a minimum of 10 units.

For Repeat Orders requiring Embroidery, you can order less than 10 units but the embroidery fee is increased. Please view the embroidery page for full details.

HEADWEAR WITH EMBROIDERY.

Our minimum order on caps with embroidery is 25 units.

GARMENTS WITH PRINTING.

If you require garments to be printed we have the following minimums; Transfer Printed Orders have a minimum of 10 units. Direct to Garment Orders have a minimum of 10 units. Screen Printed Orders have a minimum of 20 units.

+ Do you ship worldwide or just Australia?

WE CAN DELIVER WORLD WIDE.

We can deliver to any address in Australia and thanks to our partnership with DHL, we can deliver orders worldwide.

+ Do you have size charts available?

To assist you in making the right choices, we have added size charts and instructional images to almost every product. As we work through providing advice on garments we will provide size charts for each garment.

+ Do you have sales representatives to visit us?

Yes. Just call us and we will discuss your requirements and work out the best way to meet your needs.

+ Do you have a uniform store that I can visit?

Our aim is to simply offer the best products at the lowest prices and to do this, we need to keep our over heads down. We have found that the best way to deliver this business model to our customers is to not have physical shop.

Our Head Office, Embroidery and Printing Warehouse are in Melbourne but it does not have a shop attached to them.

+ I have an urgent order. Can you help?

Of course. Please email us at sales@intandem.com.au or call us on 03 9417 0707 and we can assist you immediately. We can also handle rush orders and we will do everything we can to assist.

+ How long do orders take to be dispatched?

We understand that when you place an order, you want it as quickly as possible... and we work hard to make that happen.

We work closely with our suppliers in order to have the product shipped directly to you from their warehouse should you not require branding. We don't have a central distribution centre - but that's what helps keep our overheads down, and more importantly, keeps prices we offer to our customers as low as possible.

Each Brand, Embroidery or Printing Order has a minimum delivery and handling fee of $18.00+GST. If you order from more than one brand/embroidery/printing, each will have a separate delivery fee - these are determined by the size of the order and the delivery location.

Unfortunately, we cannot provide exact delivery times as that is the responsibility of the out-sourced freight company and the location to where it is being delivered. We strongly recommend that you have the order shipped to a work address as someone must be present to sign for the delivery.

GARMENTS WITHOUT EMBROIDERY OR PRINTING

For garments with no embroidery and no printing, we aim to process, pack and dispatch from Melbourne within 24-48 hours from the time of your payment.

You then have the normal freight times on top of that from Melbourne to you.

Please note that each brand comes from a different distribution warehouse which means that you may receive one or more deliveries if you order more than one brand of garment.

GARMENTS WITH EMBROIDERY OR PRINTING

New Orders requiring Embroidery or Printing artwork set ups can add time to the process.

New Orders will be dispatched in around 2-3 weeks from time of order depending on the order placed with us.

Repeat Orders are usually dispatched within 10-14 days from time of payment.